Creative Virtual is a leader in self-service customer experience management solutions for enterprises. Global organisations like HSBC, Verizon, Autodesk, E*TRADE, Lloyds Banking Group, Tesco and National Rail Enquiries rely on our technology to optimise their customer support, sales, marketing and call centre teams, reduce costs, increase online sales, and achieve operational excellence across mobile, web and social media channels.
Since 2004, Creative Virtual has built the most advanced technologies in knowledge management, natural language processing and virtual assistants to help businesses deliver intelligent, personalised customer experiences that reduce email and call volume, build brand loyalty, and increase customer engagement at a lower cost per conversation. Delivering accuracy of over 90% and call deflection of up to 50%, our platform is the most compelling self-service product in the world today.
Creating A World Class Customer Experience
Our technology can be deployed across mobile, web, and social media channels to deliver important information far more quickly and efficiently than conventional channels like email or telephone.
- Provides automated personalised support for customers.
- Drives faster response times by reducing average handling time and improving first call response.
- Earns higher satisfaction and retention rates from empowered agents.
- Reduces customer support costs by creating efficiency across your teams.
- Produces happier customers by answering customer queries across all channels.
By improving the performance of your customer support, sales, marketing and call centre teams, you can reduce costs, drive profitability and improve your customer satisfaction scores.
Many Solutions with Endless Possibilities
The multi-channel V-Person technology can be deployed on mobile, SMS and interactive TV as well as email marketing and banner ad campaigns. Our interactive virtual assistants are even making an appearance as virtual tutors.
- Financial Services
- Call Centres
- Help Desks
- Human Resources
- Social Media