About Us

Creative Virtual is a leader in self-service customer experience management solutions for enterprises. Global organisations like HSBC, Verizon, Autodesk, E*TRADE, Lloyds Banking Group, Tesco and National Rail Enquiries rely on our technology to optimise their customer support, sales, marketing and call centre teams, reduce costs, increase online sales, and achieve operational excellence across mobile, web and social media channels.

Since 2004, Creative Virtual has built the most advanced technologies in knowledge management, natural language processing and virtual assistants to help businesses deliver intelligent, personalised customer experiences that reduce email and call volume, build brand loyalty, and increase customer engagement at a lower cost per conversation. Delivering accuracy of over 90% and call deflection of up to 50%, our platform is the most compelling self-service product in the world today.

Creating A World Class Customer Experience

Our technology can be deployed across mobile, web, and social media channels to deliver important information far more quickly and efficiently than conventional channels like email or telephone.

  • Provides automated personalised support for customers.
  • Drives faster response times by reducing average handling time and improving first call response.
  • Earns higher satisfaction and retention rates from empowered agents.
  • Reduces customer support costs by creating efficiency across your teams.
  • Produces happier customers by answering customer queries across all channels.

By improving the performance of your customer support, sales, marketing and call centre teams, you can reduce costs, drive profitability and improve your customer satisfaction scores.

Many Solutions with Endless Possibilities

The multi-channel V-Person technology can be deployed on mobile, SMS and interactive TV as well as email marketing and banner ad campaigns. Our interactive virtual assistants are even making an appearance as virtual tutors.

Industries

  • Banking
  • Retail
  • Cable
  • Financial Services
  • Government
  • Entertainment
  • Hospitality
  • Education
  • E-commerce
  • Travel
  • Telecommunications

Solutions

  • Call Centres
  • Sales
  • IVR
  • Help Desks
  • Web
  • Email
  • Human Resources
  • Mobile
  • Social Media
  • Marketing

Learn more about our products and industry-specific solutions, or see how some of our customers have employed virtual assistants in their organisations.

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Whitepaper

New Whitepaper

Learn five essential undertakings for implementing a seamless, end-to-end omnichannel customer experience.

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Report

Industry Report

Patricia Seybold Group’s independent analyst report provides an in-depth review of Creative Virtual’s V-Person technology.

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