Creative Virtual Launches in Australia!

Creative Virtual, a leader in self-service customer experience management solutions for enterprises, announced the company’s official launch in Australia on Thursday, 6th March 2014 in Sydney! We are excited to be bringing our innovative technology to companies in the region and be able to provide local support for our customers through our Sydney office. You can read our announcement here. A huge thank you to everyone who attended and made this event possible!

You can view more photos from the event in our photo album and read an event round-up in our blog post.

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About Creative Virtual Australia Quark

Creative Virtual is headquartered in the United Kingdom and has offices in the United States, Netherlands, Germany, Singapore, India, Guatemala, Brazil and now Australia. Since 2004, Creative Virtual has built the most advanced technologies in knowledge management, natural language processing and virtual assistants to help businesses deliver intelligent, personalised customer experiences that reduce email and call volume, build brand loyalty and increase customer engagment at a lower cost per conversation. Our clients include global organisations like Citibank, HSBC, Verizon, CA Technologies, Lloyds Banking Group and Allianz.

Find more information about Creative Virtual on our About us page and in our Solutions Overview.

 

Success Stories

Our technology has proven success in a variety of industries including Financial Services, Telecommunications, Hi-Tech Cable and Wireless, Retail, Transportation, Utilities and Government. In March 2011 Creative Virtual deployed our first implementation in Australia for Allianz Australia with the aim to improve customer experience and provide a 24/7 online self-service solution. Allianz Australia is part of an ever growing list of organisations leveraging our multi-lingual, multi-channel technology to create an improved customer experience. Some other international Customer Success Stories include:

  • A large US Financial Services Company reduced live chat volumes by over 80% by implementing a V-Person™
  • National Rail Enquiries, the definitive source for all passenger rail services in the UK, offers a hand-hold feature for their Journey Planner
  • Dutch bank NIBC Direct implemented our first non-English V-Person
  • Telecommunications company Verizon offers a mobile version of their V-Person

Due to its power and flexibility, our technology can integrate with any system, web service or interactive technology on the market, giving organisations the ability to easily deploy virtual assistants on any website, as a user-friendly mobile application, using IVR, or through social media channels like Facebook and Twitter. The video demonstration below shows how Verizon’s virtual agent has been integrated with the logged in area of the website to provide account specific information and a personalised experience for Verizon customers.

 

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