Charities face the same customer expectations as any other organisation in terms of providing positive customer service and experiences. Every day charitable organisations face the challenge of keeping operating costs low while still making sure their wealth of information is shared accurately and in a timely fashion.
With our V-Person™ for Charities solutions, your organisation can efficiently share information internally and externally 24 hours a day, 7 days a week while also reducing support costs.
With V-Person for Charities, organisations can:
- Deliver accurate, consistent and personalised information across channels
- Enable users to move seamlessly from one engagement channel to another
- Offer self-service options that reduce call, email and live chat interactions
- Support live agents and reduce average call handling times within the contact centre
- Provide staff, volunteers and agents with immediate access to internal guides and handbooks
- Deliver significant cost reductions with ROI in typically less than 12 months
- Gain better insight into user behaviour with advanced business intelligence reporting
- Improve the customer experience, reduce costs and build loyalty
Check out our suite of products to learn more.