[Checklist] Choosing a Virtual Agent Solution for Instant Messaging Platforms and SMS

The increasing popularity of messaging platforms, SMS, chatbots and other social communications is impacting the way we want to communicate with brands, opening up new opportunities for organisations to engage customers on platforms such as Facebook Messenger and WeChat. Here are five essential questions to ask when choosing a virtual agent solution for customer self-service on instant messaging platforms and SMS.

Download the 5 point checklist >>