[Checklist] How Intelligent Virtual Agents Complement and Improve Live Chat Systems

Intelligent Virtual Agents (IVAs) are gaining fast adoption in the marketplace with Gartner predicting that 30% of online conversations will take place using smart machines by 2018. Many companies use live chat as a customer support tool and it is an effective tool for deflecting calls from the contact centre. If you are currently using a live chat system and are thinking about intelligent virtual agent technology, here are ten ways IVAs can be used to complement and improve your live chat system.

Download the 10 point checklist  >>