Corporate Fact Sheet
Creative Virtual is a leader in self-service customer experience management solutions for enterprises. Global organisations like HSBC, E*TRADE, Lloyds Banking Group, Tesco and National Rail Enquiries rely on our technology to optimise their customer support, sales, marketing and contact centre teams, reduce costs, increase online sales, and achieve operational excellence across mobile, web, and social media channels.
Since 2004, Creative Virtual has built the most advanced technologies in knowledge management, natural language processing, and virtual assistants to help businesses deliver intelligent, personalised customer experiences that reduce email and call volume, build brand loyalty, and increase customer engagement at a lower cost per conversation. Delivering accuracy of over 90% and call deflection of up to 50%, our platform is the most compelling self-service product in the world today.
Creative Virtual has built the most advanced technologies in knowledge management, natural language processing, and virtual assistants to help businesses deliver exceptional customer experiences through every interaction with your organisation 24 hours per day, 7 days per week.
Global organisations rely on our technology to optimise their customer support, sales, marketing, and call centre teams, reduce costs, increase online sales, and achieve operational excellence across mobile, web, IVR and social media channels.
HSBC, Verizon, Lloyds Banking Group, E.ON, Autodesk, E*TRADE, Tesco, National Rail Enquiries, Allianz Australia, NIBC Direct, Citibank, RSPCA and more.
The Virtual Zone, Rail Apps, LivePerson, KMP Digitata, Yard Digital, Logi Analytics, InContact, sogedes, IVONA, Oddcast, Salmat, Tecnomic, CPS Technology Group, DigitalGeko, WebSIA, 4C and Uplinx AS
- Chris Ezekiel, Founder & CEO
- Peter Behrend, CTO
- Björn Gülsdorff, Head of Business Development
- Rachel F Freeman, Head of Operations, Creative Virtual Ltd
- Liam Ryan, Head of Sales, Creative Virtual Ltd
- Mandy Reed, Marketing Manager (Global)
- Shantanu Purandare, Executive Director, Creative Virtual India
- Erik Braun, Director, Creative Virtual Benelux
- William Lim, Director, Creative Virtual Singapore
- Patrick Gallagher, Managing Director, Creative Virtual Australia & New Zealand
|Creative Virtual Ltd
||Creative Virtual USA||Creative Virtual India|
|(Headquarters)||68 Southfield Avenue||105, Kailas Commercial Complex|
|165-167 Cannon Workshops||2 Stamford Landing||LBS Marg|
|5 Cannon Drive||Suite 210||Vikhroli (West)|
|London||Stamford, CT 06902||Mumbai – 400 083|
|E14 4AS||Tel: +1 203 276 0396||Tel: +91-22-2577 6165|
|Tel: +44 (0)20 7719 8332||Fax: +1 203 698 1600||[email protected]|
|Fax: +44 (0)20 7022 8767||[email protected]|
|Creative Virtual Benelux||Creative Virtual Australia
||Creative Virtual Singapore
|Barbara Strozzilaan 201||& New Zealand||10 Anson Road|
|1083 HN Amsterdam||2 Marks Street||#26-04 International Plaza|
|Tel: +31 6 53 56 22 28||Naremburn NSW 2065||Singapore 079903|
|[email protected]||Tel: +61 (0) 2 8006 0122||Tel: +65 8200 7181|
|[email protected]||[email protected]|
|Creative Virtual Hong Kong|
|Tel: +852 8198 2700|