Corporate Fact Sheet

Overview

Creative Virtual is a leader in self-service customer experience management solutions for enterprises. Global organisations like HSBC, Verizon, Autodesk, E*TRADE, Lloyds Banking Group, Tesco and National Rail Enquiries rely on our technology to optimise their customer support, sales, marketing and contact centre teams, reduce costs, increase online sales, and achieve operational excellence across mobile, web, and social media channels.

Since 2004, Creative Virtual has built the most advanced technologies in knowledge management, natural language processing, and virtual assistants to help businesses deliver intelligent, personalized customer experiences that reduces email and call volume, builds brand loyalty, and increases customer engagement at a lower cost per conversation. Delivering accuracy of over 90% and call deflection of up to 50%, our platform is the most compelling self-service product in the world today.

Since 2004, Creative Virtual has built the most advanced technologies in knowledge management, natural language processing, and virtual assistants to help businesses deliver intelligent, personalised customer experiences that reduce email and call volume, build brand loyalty, and increase customer engagement at a lower cost per conversation. Delivering accuracy of over 90% and call deflection of up to 50%, our platform is the most compelling self-service product in the world today.

Technology

Creative Virtual has built the most advanced technologies in knowledge management, natural language processing, and virtual assistants to help businesses deliver exceptional customer experiences through every interaction with your organisation 24 hours per day, 7 days per week.

Global organisations rely on our technology to optimise their customer support, sales, marketing, and call centre teams, reduce costs, increase online sales, and achieve operational excellence across mobile, web, IVR and social media channels.

Solutions

Our knowledge management platform combined with our natural language virtual assistants can integrate with any platform, database or application to support the following channels:
  • Web
  • Sales
  • Mobile
  • Contact Centre
  • Marketing
  • Social Media
  • Help Desks
  • Human Resources
  • Email

Customers

HSBC, Verizon, Lloyds Banking Group, E.ON, Autodesk, E*TRADE, Tesco, National Rail Enquiries, Allianz Australia, NIBC Direct, Citibank, RSPCA and more.

Partners

The Virtual Zone, Rail Apps, LivePerson, KMP Digitata, Yard Digital, Logi Analytics, InContact, sogedes, IVONA, Oddcast, Salmat, Tecnomic, CPS Technology Group, DigitalGeko, WebSIA, 4C and Uplinx AS

Management

  • Chris Ezekiel, Founder & CEO
  • Peter Behrend, CTO
  • Björn Gülsdorff, Head of Business Development
  • Rachel F Freeman, Head of Operations, Creative Virtual Ltd
  • Liam Ryan, Head of Sales, Creative Virtual Ltd
  • Mandy Reed, Marketing Manager (Global)

Regional Managers

  • Shantanu Purandare, Executive Director, Creative Virtual India
  • Erik Braun, Director, Creative Virtual Benelux
  • William Lim, Director, Creative Virtual Singapore
  • Patrick Gallagher, Managing Director, Creative Virtual Australia & New Zealand

Locations

Creative Virtual Ltd
Creative Virtual USA Creative Virtual India
(Headquarters) 68 Southfield Avenue 105, Kailas Commercial Complex
165-167 Cannon Workshops 2 Stamford Landing LBS Marg
5 Cannon Drive Suite 210 Vikhroli (West)
London Stamford, CT 06902 Mumbai – 400 083
E14 4AS Tel: +1 203 276 0396 Tel: +91-22-2577 6165
Tel: +44 (0)20 7719 8332 Fax: +1 203 698 1600 [email protected]
Fax: +44 (0)20 7022 8767 [email protected]
[email protected]
Creative Virtual Benelux Creative Virtual Australia
Creative Virtual Singapore
Barbara Strozzilaan 201 & New Zealand 10 Anson Road
1083 HN Amsterdam 2 Marks Street #26-04 International Plaza
Tel: +31 6 53 56 22 28 Naremburn NSW 2065 Singapore 079903
[email protected] Tel: +61 (0) 2 8006 0122 Tel: +65 8200 7181
 [email protected] [email protected] 
Creative Virtual Hong Kong
Tel: +852 8198 2700
[email protected]
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