Creative Virtual Hosts a Webinar on Optimizing Self-service in Any Channel, Featuring Principal Analyst Kate Leggett
Register to participate in this engaging discussion on Wednesday, 30th April at 4 PM UK time / 11 AM EST.
Creative Virtual USA will sponsor a webinar entitled Enabling Customers to Talk, Type and Tap to get Personalized Answers in Any Channel. The event will be held on Wednesday, April 30th at 11 AM EST and will feature Kate Leggett, Principal Analyst from Forrester Research, Inc. and Richard Simons, CEO, Creative Virtual USA.
Personalization and intent-based, speech-to-text natural language interfaces are key elements to an optimal self-service transaction, aided by real-time customer satisfaction metrics. To be truly competitive in the Age of the Customer, your company must be providing personalized, consistent messaging across all channels. The speakers of this webinar will discuss current trends in omnichannel strategies that focus on catering to an effortless customer experience.
This webinar will focus on:
- How speech-to-text natural language interfaces can provide multi-modal options for customers to easily select self-service.
- How personalization and intent-based tools can direct customers to products and services they use.
- How knowledge management systems allow new and refined content to be simply deployed and managed across all channels.
- Why a reporting system driven by a user feedback loop in real-time is critical for your business.
Register today to attend this informative panel.
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