Creative Virtual to Showcase Smart Help Solutions at INTERACTIONS APAC 2016
The annual conference will be held 13-15 September 2016 on Australia’s Gold Coast
Creative Virtual, a world leader in self-service customer engagement solutions, will be exhibiting for a second year at Interactive Intelligence’s annual INTERACTIONS APAC conference being held at the Sheraton Grand Mirage Resort. The event will feature visionary keynotes, actionable learning sessions and networking experiences that will connect attendees with customer experience leaders and experts.
“This year’s conference is focusing on the transformation of the customer experience industry which is happening at a rapid pace throughout the APAC region and across the globe,” said Patrick Gallagher, Managing Director ANZ & North Asia at Creative Virtual. “Companies need to prioritise investments in online customer service tools, communicating and supporting their customers where they now live, in the online channels, with effortless smart help.”
Creative Virtual’s suite of Smart Help products will be showcased as part of the exhibit in the Connections Hall. The technology powering these solutions is designed to be complementary to the systems and processes already in place and to sit on top of an organisation’s existing infrastructure. By integrating with existing company assets, including Customer Interaction Center from Interactive Intelligence, these natural language virtual agents unlock existing information silos to make that content readily available to customers and employees.
Visitors to Creative Virtual’s stand will get to see live examples of how large enterprises around the world are currently using these solutions to provide effortless online self-service for customers and support live agents in the contact centre. They will also experience how this technology can help their organisations reach their goals of seamless, fully-integrated, end-to-end customer engagement.
For more information about the conference and to register to attend, visit the INTERACTIONS APAC website.
For more information about Creative Virtual’s intelligent virtual assistants and knowledge management technology, visit our Products page.
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