Financial Services

Today’s customers are increasingly going mobile and digital, expecting easy access to banking options 24/7, and calling for a transition to omnichannel engagement. It can be a challenge for financial organisations to deliver on that experience and build much needed brand loyalty.

Innovative V-Person™ for Finance solutions help you escape traditional bankers’ hours by offering on-demand self service options around the clock, enable you to provide a personalised and customer centric experience, and assist you in keeping agents, advisors, lenders and other team members informed on the most recent industry regulations.

With V-Person for Finance, organisations can:

  • Deliver accurate, consistent and personalised information across channels
  • Enable customers to move seamlessly from one service channel to another
  • Offer self-service options that reduce call, email and live chat interactions
  • Support live agents and reduce average call handling times within the contact centre
  • Provide advisors, lenders and agents with immediate access to internal guides and handbooks
  • Deliver significant cost reductions with ROI in typically less than 12 months
  • Gain better insight into customer behaviour with advanced business intelligence reporting
  • Improve the customer experience, build brand loyalty and increase sales

 

Download our V-Person for Finance overview to learn more.

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