Enabling Your Customers to Talk, Type & Tap to Get Personalised Answers in Any Channel
Speakers: Kate Leggett, Principal Analyst, Forrester Research, Inc. & Richard Simons, CEO, Creative Virtual USA
Is your company truly competitive in the Age of the Customer?
During this webinar, Forrester Research Principal Analyst Kate Leggett focused on how companies today are responding to new demands placed on them by the Age of the Customer. Richard Simons, CEO of Creative Virtual USA, focused on how V-Person™ technology is powering customer self-service engagements through smart help.