Top 5 Innovations for Web Self Service in 2011

Speakers:  Diane Clarkson, Forrester Research & Richard Simons, Creative Virtual

Diane Clarkson, an analyst with Forrester, provided an insight into consumers’ attitudes towards online customer service and expanded on the five key innovations in self service.  Richard Simons followed up with the benefits and features of Creative Virtual’s V-Person™ technology and the evolution of the One Click Support Portal.