How Virtual Agent Innovations Can Benefit Your Mobile, Web, Call Centre and Social Channels

Speakers:  Diane Clarkson, Forrester Research & Richard Simons, Creative Virtual

Diane Clarkson, an analyst with Forrester, discussed customers’ attitudes and preferences regarding Virtual Agents for social media and mobile.  Richard Simons, CEO of Creative Virtual USA, then introduced Creative Virtual’s new smartphone solution and demonstrated V-Portal™, our new content management tool.