How National Rail Enquiries Uses Virtual Agents for Multi-Channel Customer Support

Join us for a complimentary webinar in which National Rail Enquires showcases their intelligent virtual agent ‘Ask Lisa’ for a live case study.

WHEN: Thursday, 7th March  2013 at 16:00 UK Time; 11:00 AM ET; 8:00 AM PT
LOCATION: Online, with free registration
SPEAKERS: Kathryn Daniels, Information Development Management at National Rail Enquiries, Maria Ward, Head of Web Services at The Virtual Zone and Chris Ezekiel, Founder & CEO of Creative Virtual

Customer experience management optimises customer interaction and conversations through every contact point in an effort to enrich the relationship customers have with your brand and gain customer loyalty.  While conversations are still held with live agents via telephone and email, today customer interactions also take place on the web, on mobile devices and through social media channels like Facebook and Twitter. Therefore, businesses must have a strategy that provides seamless, cohesive and personalised messaging no matter how customers choose to converse with your company. This webinar will look at how National Rail Enquiries, the definitive source of rail information in Great Britain, implemented ‘Ask Lisa’ across their web and social channels.

Why You Should Attend:

  • Discover how intelligent virtual agents improved NRE’s bottom line results.
  • Learn how virtual agents can be integrated across multiple channels including social.
  • Hear about the technology behind creating a virtual agent and how to implement one of your own.
  • Participate in an interactive Q&A discussion.

This webinar will benefit customer contact, customer service, customer experience, marketing and billing organisations that field hundreds of thousands of phone calls, live chat conversations and emails every year.

“National Rail handles journey planning, timetable and fare information and passenger information making it a prime candidate for an intelligent virtual agent. Customers can easily ask questions about their trip and receive instant answers to help them plan and complete their journey on the web and on Facebook,” says Chris Ezekiel Founder and CEO of Creative Virtual. “This is a chance for companies who have similar challenges to see firsthand how a virtual agent can benefit your organisation.”

For more information about this Creative Virtual webinar, please visit our Upcoming Webinars page.

Karen McFarlane
email: [email protected]


Talk to a V-Person

Quark is always ready to help you find the answers to your questions.

Get Talking

See a live demo

See for yourself the power of our customer engagement solutions.

Request Demo