How National Rail Enquiries Uses Virtual Agents for Multi-Channel Customer Support

 

Below is the recording of our webinar How National Rail Enquiries Uses Virtual Agents for Multi-Channel Customer Support. This webinar, which took place in March 2013, was led by speakers Kathryn Daniels of National Rail Enquiries, Maria Ward of Virtual Zone Ltd, and Chris Ezekiel of Creative Virtual. During this webinar, National Rail Enquiries illustrated how ‘Ask Lisa’ has been the perfect solution in providing customer support across multiple channels, including directly through integration with their Facebook page.

After watching this recording, we encourage you to contact us for a live demo to see how Creative Virtual’s V-Person™ technology can help you increase loyalty, reduce costs and increase sales through improved customer relationships.

 

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