Implementing a Virtual Agent: RFP, Pilot, Implementation & Results
Speakers: Paulo Barrett & Richard Simons of Creative Virtual USA
Virtual agents are becoming the go-to self-service solution for enterprises who recognise the need to create a seamless multi-channel customer experience. Virtual agents not only improve customer satisfaction, but they also reduce support costs by deflecting calls, live chats and emails to your call centre.
During this webinar Creative Virtual USA CEO, Richard Simons, and Paulo Barrett, Manager of Implementation Services, engaged in a healthy discussion on using virtual agents to create a seamless and engaging customer experience. They explored how using VAs can optimise your human capital and serve as a valuable tool to improve satisfaction, reduce costs and improve sales.