Knowledge Management and Virtual Assistants: A Winning Combination for Customer Engagement

Speaker: Chris Ezekiel, Founder & CEO, Creative Virtual

As new customer contact channels (such as mobile and social media) gain popularity and traditional channels (such as phone) continue to remain key to customer engagement, organisations must overcome the challenge of creating and maintaining consistent content in order to provide consistent, accurate and personalised information to customers.

As part of CRMXchange’s Technology Innovation Showcase series, Creative Virtual Founder & CEO, Chris Ezekiel, presents a series of live demonstrations to give an inside look at how organisations are empowered to deliver a positive omnichannel customer experience by combining natural language virtual assistant technology with a powerful knowledge management platform.


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