NIBC provides Corporate Banking services in the form of advice, financing and co-investment to a variety of industries including Food, Agriculture, Retail, General Industries, Infrastructure & Renewables, Real Estate, Oil & Gas, Shipping & Intermodal and Technology, Media & Services. NIBC Consumer Banking offers residential mortgages and online retail saving deposits via NIBC Direct in the Netherlands, Belgium and Germany. NIBC Direct Netherlands opened their offices in September 2008.
NIBC Direct prides itself on providing superior customer service to their customers. In order to further improve the customer experience and meet the increasing demand from customers for self-service solutions, it became imperative that NIBC Direct find a solution that could do the following:
- Extend their service model online without sacrificing the experience
- Streamline their call centre operations
- Decrease the number of telephone enquiries
- Reduce call wait times
- Communicate with customers in their native language - Dutch
By enabling a self-help solution, they would be able to answer more questions, provide 24/7 service to more customers simultaneously, focus live agent resources on higher end tasks, lower operational costs, and improve overall customer satisfaction.
To find out more about our solution and the results, please complete the form below.