A New Customer Service Paradigm: Customers are Now Demanding Self-Service Options & Why You Must Adapt
Below is the recording of our webinar with Frost & Sullivan, A New Customer Service Paradigm: Customers are Now Demanding Self-Service Options and Why You Must Adapt. This webinar, which took place in January 2013, was led by speakers Nancy Jamison and Brendan Read, analysts at Frost & Sullivan, and Richard Simons, CEO of Creative Virtual USA. The discussion focused on the importance of providing a multi-channel customer experience and how organizations can leverage knowledge management and new technologies like intelligent virtual agents to give customers exactly what they want.
After watching this recording, we encourage you to contact us for a live demo to see how Creative Virtual’s V-Person™ technology can help you increase loyalty, reduce costs and increase sales through improved customer relationships.