[CHECKLIST] How Intelligent Virtual Agents Complement and Improve Live Chat Systems

Intelligent Virtual Agents (IVAs) are gaining fast adoption in the marketplace with Gartner predicting that 30% of online conversations will take place using smart machines by 2018. Many companies use live chat as a customer support tool and it is an effective tool for deflecting calls from the contact centre. If you are currently using a live chat system and are thinking about intelligent virtual agent technology, here are ten ways IVAs can be used to complement and improve your live chat system.

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