Creative Virtual Founder & CEO to Speak at the Hong Kong Call Centre Association Symposium 2015
This annual event will be held on 26-27 March 2015 at the Crowne Plaza Hong Kong Kowloon East
Creative Virtual, a global leader in customer experience self-service solutions for enterprises, today announced their participation in the Hong Kong Call Centre Association (HKCCA) Symposium 2015.
With the theme ‘Ease of Doing Business’, the organiser of the Symposium finds Chris Ezekiel, Founder & CEO of Creative Virtual, in the best position to share his expertise with the topic ‘Omnichannel Customer Engagement using Virtual Customer Assistant (VCA) Technology’. Chris will address the role natural language virtual assistant technology is playing in delivering frictionless, consistent and personalised customer experiences.
Creative Virtual will exhibit with their partner company Continuous Technologies International Limited (CTIL), a Platinum Sponsor of the Symposium, during the event taking place on 26-27 March at the Crowne Plaza Hong Kong Kowloon East.
“There is no doubt that providing easy, accurate and consistent experiences is key for organisations around the globe when it comes to engaging and retaining customers,” said Chris. “I’m looking forward to taking part in the Symposium and sharing insights into how natural language Smart Help solutions are enabling organisations to reach that goal.”
“Delivering an effortless experience to customers has quickly become one of the top tenets of creating a great customer experience today,” said Ian Wong, Senior Partner, Continuous Technologies International Ltd. “We are pleased to have Creative Virtual, a leader in self-service customer experience management solutions for enterprises, as our partner in Asia.”
For more information about the 2015 Symposium, visit the HKCCA website. To learn more about improving customer engagement with omnichannel virtual customer assistant technology, contact Creative Virtual.
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