Creative Virtual Named a 2015 “Cool Vendor” by Gartner
Vendors selected for the “Cool Vendor” report are innovative, impactful and intriguing
Creative Virtual, a global leader in customer experience self-service solutions, today announced the company has been included in the list of 2015 “Cool Vendors” in the Smart Machines[i] report by Gartner, Inc.
In their Cool Vendors in Smart Machines, 2015 report, Gartner takes a look at the present and future of smart machine technologies and explores five Cool Vendors in the space, including Creative Virtual.
“We are honoured to be named as a Gartner ‘Cool Vendor’ in Smart Machines,” said Richard Simons, CEO of Creative Virtual USA. “We believe this designation validates the work we have done with our clients in the USA, including Verizon, Chase, TWC, IHG and others in creating a best in class self-service experience. Our omnichannel, personalised Intelligent Virtual Agents are helping millions of users serve themselves every month.”
One of the key findings of the report positions that “smart-machine technologies will significantly impact virtually every industry sector over the next five years as systems acquire the ability to observe their environment, train themselves and learn from their mistakes, converse with people and each other, pervade the human environment, deliver novel services 24/7, enhance human cognitive capabilities, replace workers involved in routine tasks, and define the envelope for new digital business processes.”
“Having been active as a company in the virtual customer assistant (VCA) space for over eleven years, we’ve experienced tremendous innovation and evolution in regards to both our own customer experience solutions and the industry in general,” said Chris Ezekiel, Founder & CEO of Creative Virtual. “We believe this is a milestone for us and our technology, as well as a tribute to our dedicated team, customers and partners, to be designated as a ‘Cool Vendor’ in an area that is poised to make such an important impact on new digital business processes, including customer support and engagement, over the next few years.”
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[i] Gartner “Cool Vendors in Smart Machines, 2015” by Tom Austin, Kenneth F. Brant, Magnus Revang, Earl Perkins, Brian Manusama, 10 April 2015.