Creative Virtual to Present an Industry Expert Session at the Digital Customer Experience Strategies Summit
The presentation will provide insight on enabling anywhere, anytime customer engagement with conversational virtual agents
Creative Virtual, a world leader in self-service customer engagement solutions, is a Gold Sponsor of the third annual Digital Customer Experience Strategies Summit being held 13-14 September 2016 in Chicago. Frank Schneider, VP of Sales for US & Canada at Creative Virtual USA, will be joined by Marissa Pippen, Self-Service Product Manager at InterContinental Hotel Group (IHG), to present an Industry Expert session on Bots and Digital CX.
Their presentation titled ‘Enable Anywhere, Anytime Customer Engagement Between Your Brand and Your Customers’ will begin at 3:30 pm on Day 2 of the Summit and focus on using conversational virtual assistants to provide customers with consistent, accurate and personalised omnichannel engagement. Schneider and Pippen will share key insights on how intelligent virtual agent technology can be used to reduce email and call volumes, increase customer engagement at a lower cost per conversation, and be used across web, mobile, social, SMS, contact centres, service desk, live chat and IVR channels.
“We and our client partners continue to see that when solutions authentically deliver digital experiences that are easy to access, intelligent and conversational, customers reward enterprises with satisfaction, loyalty, and greater spend,” said Schneider. “IHG is a fantastic example of what a customer-centric approach to digital CX can deliver. Ask IHG is a conversational system that can be easily accessed across all digital channels and continually improves with each customer journey, based on the outcomes and feedback from the customers themselves.”
Creative Virtual’s suite of customer engagement solutions, including our natural language virtual assistant technology V-Person™, will also be showcased at Booth 6 during the event. Visitors to the booth will see live examples of how large enterprises around the world are currently using this technology to provide effortless online self-service and support live agents.
For the full agenda and to register to attend, visit the Digital Customer Experience Strategies Summit website.
For more information about delivering anywhere, anytime customer engagement with Creative Virtual’s intelligent virtual assistants, visit the Creative Virtual website.
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