Creative Virtual Webinar – Customers Want It Fast: How to Transform Your Customer Service Channels to Deliver Fast, Accurate and Personalised Service
Join us for a complimentary webinar with Stratecast | Frost & Sullivan’s Industry Director, Jeff Cotrupe.
WHEN: Thursday, 11 June 2015 at 5:00 PM UK Time / 12:00 PM EST
LOCATION: Online, with free registration
SPEAKERS: Jeff Cotrupe, Industry Director of Big Data & Analytics at Stratecast | Frost & Sullivan and Richard Simons, CEO of Creative Virtual USA
When it comes to service, brands need to deliver an experience that meets customer expectations in an ever-evolving omnichannel environment. Customers no longer have the time or the patience to suffer through prompts and endure long wait times to reach a live agent. Instead they want answers with a click of a mouse, or a few taps of their thumbs. Customers crave an effortless experience on every channel, via every device and at any time of the day or night that is personalised and customizsd to their needs.
Why Attend This Webinar:
- Examine the common challenges faced by brands trying to deliver optimal customer experiences
- Find out the best methods for reaching the millennial demographic and driving brand loyalty
- Learn how Virtual Assistants solve data fragmentation issues and provide omnichannel personalised support and sales assistance, escalation and feedback using big data analytics
- See how companies like TWC, Autodesk, IHG, Verizon, Chase and E*TRADE use virtual assistants to improve self-service, cut costs and generate ROI
“What customers want and what brands are capable of delivering are often at odds. Challenged by an on-demand society that utilises multiple channels across devices, it can be difficult to manage customer expectations and achieve customer satisfaction goals,” says Creative Virtual USA CEO, Richard Simons. “The customer service landscape is daunting, but technology that incorporates intelligent virtual assistants is paving a way to meet customer need. In fact, having virtual assistant technology is fast becoming a strategic imperative.”
This webinar will benefit customer experience and contact centre executives, directors and managers, marketers, and IT partners that field hundreds of thousands of phone calls, live chat conversations and emails every year. Attendees will receive a complimentary copy of the Frost & Sullivan Whitepaper: Customers Want Fast Answers Online, Not Waiting on a Phone Line: Virtual Assistants Are Essential.
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