Creative Virtual’s Customer Engagement Platform to be Featured in CRMXchange’s Technology Innovation Showcase
Register for the free, live webcast to be held on Tuesday, 12th July 2016 to see live demonstrations of Creative Virtual’s customer support solutions
Creative Virtual, a world leader in self-service customer engagement solutions, will take part in CRMXchange’s live Technology Innovation Showcase webcast series for the fourth consecutive year on Tuesday, 12th July. This year’s webinar, ‘Combining the Virtual and the Real for Customer Engagement Success’, is being presented by Creative Virtual Founder & CEO, Chris Ezekiel, and will feature live demonstrations of our award-winning customer engagement platform.
“Research shows that today’s customers prefer to leverage self-service options first, escalating to live-assist channels only when they have more complex issues and are unable to successfully self-serve,” says Chris. “It’s essential that organisations have the proper integrations in place to not only seamlessly transfer customers from virtual to live agents, but to also keep content consistent and accurate across both virtual and real support channels.”
During this webinar, Chris will explore how forward-thinking organisations are looking to the combination of virtual and real support to successfully provide omnichannel engagement. He’ll demonstrate how this innovative trend enables companies to:
- Quickly create better customer experiences without lengthy or expensive development projects with technology designed to be complementary to the systems and processes already in place.
- Deliver seamless, personalised engagement across all contact channels, from phone to live chat to Facebook Messenger, through a central knowledgebase for both virtual and real agents.
- Empower live agents to provide real-time feedback on content to consistently improve the virtual agent just by doing their normal jobs through a feedback loop that’s defining industry best practice.
Registrations are being accepted for the ‘Combining the Virtual and the Real for Customer Engagement Success’ webcast through the CRMXchange website. A recording of the Technology Innovation Showcase will be provided for registrants unable to attend the live webinar.
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