Enabling Customers to Talk, Type and Tap to get Personalised Answers in any Channel
Speakers: Johan Jacobs, Executive Consultant & Former Gartner Research Director & Richard Simons, CEO of Creative Virtual USA
Is your company ready? Customers are demanding self-service that is easy to use in all channels. It’s up to you to reduce customer effort and provide a seamless omnichannel experience.
During this webinar Johan Jacobs, Former Gartner Research Director, and Richard Simons, Creative Virtual USA CEO, discussed new and growing trends in mobile usage, gave their opinions on what they see as the future for customer experience solutions and explored the difference between a multichannel and omnichannel strategy.