From Novelty to Proven Self-Service Tool: Creating the Best Virtual Assistant Solutions
By Chris Ezekiel, Founder & CEO
When I founded Creative Virtual over 13 years ago, virtual assistant and chatbot software was still very much in its infancy. We were a pioneer in the industry and over the years have played a key role in the development and adoption of this technology. It has been exciting to experience first-hand the evolution of these solutions from being considered a novelty in the early days to now being a tried and tested tool employed by large enterprises around the world for providing digital self-service.
Over the years, the ingenuity and dedication of the Creative Virtual team has enabled us to improve the conversational abilities of our V-Person™ virtual agents through advances in natural language processing and AI. We have also kept our finger on the pulse of changing customer expectations and responded with innovations in our technology to allow for flexible back-end integration, easier maintenance and reliable adaptive learning.
Becoming a world leader in virtual assistant and chatbot technology didn’t happen overnight, and is a direct result of the Creative Virtual team’s hard work and innovative thinking. That’s why it is an honour to be named ‘Best Virtual Assistant Solutions Provider 2017’ as part of the 2017 International Software & Cloud Services Awards!
Here are just three reasons why our virtual assistant solutions are recognised as the best in the industry:
- Our virtual assistants are backed by a knowledge management, workflow management and business intelligence reporting platform, V-Portal™, which is a key differentiator in today’s marketplace. V-Portal provides tightly integrated editing, testing, workflow and reporting functionality to easily manage the flow of content and deployment of virtual agents across contact channels.
- Our solutions are designed to be complementary to what organisations already have in place, to sit on top of existing infrastructure and integrate with existing systems. This enables companies to create highly personalised virtual conversations quickly and without lengthy or expensive development projects.
- Our solutions have a proven track record of success and helping our customer organisations reach their customer experience and engagement goals. In fact, our very first customer is still a happy customer today! With proven contact deflection rates of up to 80% and reductions in average call handing time by up to 40% in the contact centre, our solutions are achieving ROI in less than 12 months. Our virtual assistants currently have over 50 million conversations per year, and that number is rapidly growing.
My thanks to the International Software & Cloud Services Awards programme for recognising the hard work and dedication of the Creative Virtual team and naming us the best in the industry!
To see for yourself how our best-in-breed virtual assistants can help you create personalised and seamless support experiences for your customers, request a live demo.