Get Safe Online Enhances Usability of Their Website with Two Intelligent Virtual Agents

Smart Help solutions from Creative Virtual provide an improved online experience

GSOLCreative Virtual, a global leader in customer experience self-service solutions, today announced the addition of a second virtual assistant implementation powered by Creative Virtual’s V-Person™ technology on Get Safe Online’s redesigned website. Get Safe Online is a unique public/private sector, not-for-profit organisation dedicated to providing information and advice on online safety and security to the UK public and small businesses.

As a small organisation with limited resources and no contact centre, Get Safe Online’s key communication channel is their website. After extensive research, the organisation selected Creative Virtual’s powerful V-Person technology as the ideal solution to increase the self-service capabilities on their website.

“By providing quick, easy access to Get Safe Online’s vast online information resources and removing the need for users to telephone us directly, our V-Person solution has enabled us to provide a great experience within the budget constraints of our not-for-profit organisation,” said Tony Neate, Chief Executive at Get Safe Online.

The Get Safe Online website currently features two Smart Help solutions from Creative Virtual – a fun and playful Terry Tablet designed for the general public on the Personal area of the website and a professional Gabby for those seeking advice on the Business area of the site.

“Get Safe Online’s success with their online virtual agents provides solid evidence of how Creative Virtual’s flexible technology can provide innovative Smart Help in the not-for-profit sector,” said Chris Ezekiel, Founder & CEO of Creative Virtual. “Our comprehensive reporting capabilities have also allowed the organisation to monitor trends and gain insight on potential new content for their website, thus improving the online experience even further.”

To learn more about Get Safe Online’s two V-Person solutions, download the full Customer Success Story.

Mandy Reed
email: [email protected]


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