Creative Virtual Launches in India!

Creative Virtual, a leader in self-service customer experience management solutions for enterprises, announced the company’s official launch in India with a cocktail and dinner reception on Friday, 30th August 2013 in Mumbai! A huge thank you to all who attended and to Citibank India for speaking about their positive experience with us and our technology.

You can view more photos from the event in our photo album and read an event round-up in our blog post.

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About Creative VirtualIndia Quark

Creative Virtual is headquartered in the United Kingdom and has offices in the United States, Netherlands, Singapore, Australia and now India. Since 2004, Creative Virtual has built the most advanced technologies in knowledge management, natural language processing and virtual assistants to help businesses deliver intelligent, personalized customer experiences that reduce email and call volume, build brand loyalty and increase customer engagement at a lower cost per conversation. Our clients include global organizations like Citibank, HSBC, Verizon, CA Technologies, Lloyds Banking Group and Renault.

Find more information about Creative Virtual on our About us page and in our Solutions Overview.

 

Success Stories

Our technology has proven success in a variety of industries including Financial Services, Telecommunications, Hi-Tech Cable and Wireless, Retail, Transportation, Utilities and Government. In July 2013 Creative Virtual deployed our first implementation in India for Citibank India with the aim to improve customer experience and reduce the load on their call centers. Citibank India joins an ever growing list of organizations leveraging our multi-lingual, multi-channel technology to create an improved customer experience. Some other international Customer Success stories include:

  • A large US Financial Services Company reduced live chat volumes by over 80% by implementing a V-Person™
  • National Rail Enquiries, the definitive source for all passenger rail services in the UK, offers a hand-hold feature for their Journey Planner
  • Dutch bank NIBC Direct implemented our first non-English V-Person
  • Telecommunications company Verizon offers a mobile version of their V-Person

Due to its power and flexibility, our technology can integrate with any system, web service or interactive technology on the market, giving organizations the ability to easily deploy virtual assistants on any website, as a user-friendly mobile application, using IVR, or through social media channels like Facebook and Twitter. The video demonstration below shows how Verizon’s virtual agent has been integrated with the logged in area of the website to provide account specific information and a personalized experience for Verizon customers.

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