Previous Webinars

Below are some of the webinars we have previously hosted. Please choose one to view more information and to request a copy of the presentation summary.

Enabling Your Customers to Talk, Type & Tap to Get Personalised Answers in Any Channel image

Enabling Customers to Talk, Type & Tap

A Creative Virtual webinar featuring Forrester… more »

Smart Help Solutions in Action, Featuring National Rail Enquiries & Motability Operations image

Smart Help Solutions in Action

A Creative Virtual webinar with NRE &… more »

CV Old

Enabling Customers to Talk, Type and Tap

A Creative Virtual webinar with Johan Jacobs more »

Unify the Customer Experience on Mobile, Web & Social Channels image

Unify the Customer Experience on Multiple Channels

CRMXchange Technology Innovation Showcase… more »

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Implementing a Virtual Agent

A Creative Virtual webinar more »

Getting Ahead of the Curve: Adapting to Customer Demand for Self-Service image

Adapting to Customer Demand for Self-Service

A Creative Virtual webinar with Forrester Research more »

How National Rail Enquiries Uses Virtual Agents for Multi-Channel Customer Support image

How National Rail Enquiries Uses Virtual Agents

A Creative Virtual webinar with National Rail… more »

A New Customer Service Paradigm: Customers are Now Demanding Self-Service Options and Why You Must Adapt image

A New Customer Service Paradigm

Webinar with Frost & Sullivan more »

How Virtual Agent Innovations Can Benefit Your Mobile, Web, Call Centre and Social Channels image

Virtual Agent Innovations and Benefits

Virtual Agent Innovations and Benefits more »

Top 5 Innovations for Web Self Service in 2011 image

Top 5 Innovations for Web Self Service in 2011

Top Innovations for Web Self Service more »