Top 5 Innovations for Web Self-Service in 2011

Speakers: Diane Clarkson, Forrester Research & Richard Simons, Creative Virtual

Diane Clarkson, an analyst with Forrester, provided an insight into consumers’ attitudes towards online customer service and expanded on the five key innovations in self-service. Richard Simons followed up with the benefits and features of Creative Virtual’s V-Person™ technology and the evolution of the One Click Support Portal.


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