UK Jobs

We are currently accepting applications for the following positions.

Please note that we do not work with recruiters or accept phone calls about open positions.
All applications and information requests should be emailed to [email protected].
Thank you.


Account Manager

London, UK

Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a world leader in AI chatbot technology and customer experience (CX) solutions. Due to our continued growth, we are seeking a dynamic professional to join our London-based team to help implement our award-winning, critically- acclaimed technologies in knowledge management, natural language processing (NLP) and virtual assistant solutions. Creative Virtual has been providing these solutions since 2004, and our current clients include HSBC, Lloyds Banking Group, E.ON, National Rail Enquiries and RSPCA.

The successful candidate will have:

  • Excellent business writing, presentation and communication skills
  • Instinctive understanding of customer service and satisfaction
  • Excellent time management skills with ability to prioritise deliverables and juggle workload accordingly
  • Confidence and an eye for detail
  • Ability to identify potential sales opportunities
  • A minimum of technical knowledge and a desire to quickly learn about online applications, software integration, user interfaces
  • Client-facing experience
  • Minimum of 3 years of relevant work experience and related qualifications

This position will suit someone who is a self-learner and a team player, and is keen to be a part of the exciting world of chatbots and virtual agents. Training and work on our in-house tool will be required.

This is a full-time position based in our Company Headquarters in Canary Wharf. No telecommuters, please.

Please email your CV and cover letter with salary expectations to [email protected].

* No recruiters or phone calls please *


Junior Knowledgebase Engineers

London & Bristol, UK

We are looking for full-time junior knowledgebase builders for both our London and Bristol teams, and require enthusiastic people with a logical approach to problem solving, keen to learn and willing and able to work with a dynamic group of people whilst focusing on computer-based tasks.

A complete knowledge and understanding of the English language and the use of Microsoft Office (particularly with Excel) are musts, experience with Visio is a bonus. You should have a good grasp of basic html. Experience with Python Script and/or XML is welcome but not required.

It’s important for our team members to have the ability to manage their time, resources and projects effectively and also troubleshoot problems and hurdles as and when they arise.

This is an entry-level freelance position with many possibilities to grow. Applicants must be authorised to work in the UK.

To be based in our Canary Wharf and/or Bristol offices. No telecommuters please.

If this sounds appealing, please email any queries and/or your CV with hourly rate expectations to us: [email protected]

* No recruiters or phone calls please *


Senior Development and Support Technician

London, UK

Creative Virtual is the leader in a growing market to provide Virtual Assistants in the online customer support arena and we are growing fast. Our Virtual Assistants process millions of conversations a year and are deployed on some of the most heavily trafficked websites in the world, with high-profile global clients ranging from leading financial institutions to social networking sites.

As a Senior Development Technician you will be responsible for helping to grow the technical team, which is responsible for deploying and supporting our conversational systems and online content development portal. There will also be opportunities to contribute to the development of new interfaces and modules around the core technologies as well as integration with 3rd party APIs.

The team is responsible for creating and updating rich user interfaces, helping to ensure smooth integration of our conversational systems with our clients’ websites.

The role requires:

  • Minimum five years experience in the IT sector
  • Ability to work independently and manage multiple projects simultaneously
  • Good interpersonal and communication skills, including written documentation and interacting with clients when required
  • Analytical and problem-solving skills
  • Excellent understanding of web architectures and technologies, current developments, etc.
  • Sound grasp of programming fundamentals and techniques
  • Windows and Linux server administration
  • Standards compliant XHTML and CSS
  • JavaScript and frameworks
  • Python
  • SQL databases
  • Git version control
  • Ability to train, mentor and direct other team members where appropriate

Additional useful knowledge:

  • Server & network monitoring tools
  • Configuration management (eg. Saltstack)
  • Apache httpd and Tomcat administration
  • No-SQL databases
  • Basic grounding in Java
  • Automated and manual software testing

You should be a self-motivated individual with an enthusiasm and ability to learn new skills quickly.

* No recruiters or phone calls please *


Development and Support Technician

London, UK

We are seeking Development and Support Technicians to join our expanding London-based team.

As a Development Technician you will be responsible for creating and updating rich user interfaces, helping to ensure smooth integration of our conversational systems with our clients’ websites, and deploying and supporting our online content development portal.

The position involves a combination of front and back-end work (approximately 70/30).

This aspect of the role gives you the opportunity for your work to be visible on some of the most highly trafficked websites in the world, with high-profile clients ranging from leading financial institutions to social networking sites.

The support aspect will involve diagnosing and fixing problems with client installations of our software suite, web front-end systems, statistical databases, and eventually the conversational systems themselves.

Essential Skills:

  • Standards compliant XHTML and CSS
  • Client-side scripting (JavaScript essential)
  • Ability to work independently and manage multiple projects simultaneously
  • Analytical and problem-solving skills
  • Good interpersonal skills and communications skills (oral and written)

Advantageous Skills:

  • Familiarity with building basic SQL queries
  • Python scripting
  • Experience in product support, problem tracking etc.
  • Basic Windows server, Linux, and Tomcat administration
  • MySQL, Microsoft or Oracle Server Administration.
  • Version control systems, preferably Git.

You must be a self-motivated individual with an enthusiasm and ability to learn new skills quickly.

* No recruiters or phone calls please *


Innovations Developer

London, UK

Creative Virtual is one of the world’s leading suppliers of online natural language processing systems for self-help and customer services.

The technical team is growing to accommodate the accelerating global expansion and portfolio development in which it is currently engaged, and is spawning an Innovations team to develop the next-generation technologies that will change and define how millions interact with online virtual agents over the coming years.

The successful applicant will be key to the development of new interfaces and modules around the core natural language processing technologies that drive our business.

Essential Technical Skills:

  • Java – the foundation of the UI layer between the NLP engine and the web
  • Python – embedded in our NLP engine, and key to interface development
  • JavaScript (including experience with JS frameworks, specifically JQuery)
  • Experience in building and using APIs
  • Database (SQL etc)

Useful skills

  • Experience of developing and building applications for mobile devices (Android and ios)
  • Knowledge and experience of C++

Much of the work is likely to focus on the rapid development of prototypes for internal evaluation and/or customer presentations. The ability to work quickly under pressure will therefore prove important.

You should be a self-motivated individual with good communication skills, and the willingness and the ability to learn new skills quickly. Enthusiasm, versatility, flexibility and commitment are essential.

Email your CV, code samples, and other relevant information which may support your application to [email protected]. Please help us make the selection process easier by supplying as much supporting material as possible.

* No recruiters or phone calls please *


Infrastructure and Technical Services Engineer

London, UK

As an Infrastructure and Technical Services Engineer you will take the lead in maintaining and supporting existing infrastructure systems as well as evaluating and implementing new ones. You will also help the technical team deploy and support our conversational systems and integrate them with our clients’ websites. Infrastructure tasks will include:

  • Global server network management (ordering, decommissioning, monitoring budgets)
  • Google applications management (including email), Jira and Basecamp management
  • Server and firewall monitoring, firewall configuration
  • Database deployment, configuration, monitoring and management

Essential Technical Skills:

  • Excellent understanding of web architectures and technologies, current developments, etc
  • Windows and Linux server administration
  • Apache and Tomcat administration
  • Familiarity with building basic SQL queries, database server administration
  • Basic network knowledge and administration – firewall configuration, ftp setup, etc.

Advantageous Technical Skills:

  • Standards compliant XHTML and CSS
  • Server-side scripting (PHP primarily)
  • Client-side scripting (JavaScript, Ajax, JQuery)
  • Experience of version control systems (central and distributed such as subversion and Git)

Other required skills

  • Ability to work independently and manage multiple projects simultaneously
  • Good interpersonal and communication skills

You should be a self-motivated individual with an enthusiasm and ability to learn new skills quickly.

Email your CV, code samples (JavaScript, XHTML, CSS, etc), and other relevant information which may support your application to [email protected]. Please help us make the selection process easier by supplying as much supporting material as possible.

* No recruiters or phone calls please *

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