A global leader in delivering innovation in communications, information and entertainment, Verizon is a household name all over the United States. The company prides itself in offering its customers voice, video and data services over superior wireless, broadband and global IP networks in order to meet customer demand for speed, mobility, security and control.
Verizon approached Creative Virtual in 2008 for a solution to help them reach the following objectives:
- Improve self service support on the Verizon website and mobile platform
- Reduce call centre volumes
- Improve product support content
To find out more about our solution and the results, please complete the form below.