Previous Events

Miss one of our past events? Check out the list below for links to read our event round-ups, review presentation slides and view event recordings on-demand.

Chatbot Summit Berlin

26 June 2017, Berlin

Creative Virtual sponsored the second international Chatbot Summit which will brought together the leading players in the chatbot industry. Björn Gülsdorff, Head of Business Development at Creative Virtual, presented a keynote on enterprise chatbots as part of the machine learning track.

Read our round-up >> Read more

G-Summit Singapore 2017

06 June 2017, Singapore

Creative Virtual was a Silver Sponsor of G-Summit Singapore. Hosted by our partner Genesys, this event featured keynote addresses, practical sessions and opportunities to discuss how to design the ultimate customer experience and the future of customer experience technology. Read more

The API Economy, Software Robotics & Artificial Intelligence

01 June 2017, Luxembourg

L’association des professionnels de la société de l’information (APSI) hosted ‘The API Economy, Software Robotics & Artificial Intelligence’ the afternoon of 1st June. Creative Virtual’s Liam Ryan presented a session on ‘Chatbot Solutions’ and also participated in the panel discussion ‘How robotics and AI will change our world’. Read more

CX17 Indy

22-25 May 2017, Indianapolis, Indiana

Creative Virtual was an AppFoundry Sponsor for CX17 Indy and exhibited in the Partner Pavilion at Booth A05. The four day event featured keynotes, breakout sessions, networking events and 1:1 opportunities to talk to customer experience experts and thought leaders. Read more

G-Summit Kuala Lumpur 2017

17 May 2017, Kuala Lumpur, Malaysia

Creative Virtual was a Gold Sponsor for this customer experience event hosted by Genesys. Patrick Gallagher, Managing Director for Creative Virtual APAC, presented a session titled ‘Achieving Live Chat Success: Combining the Virtual and the Real’. Read more

Intelligent Assistants Conference 2017

4-5 May 2017, London

Creative Virtual was an Event Sponsor of Opus Research’s IA Conference in London. Peter Behrend, CTO, and Rachel Freeman, Head of Operations, were both featured as expert panellists, and Llaura Hughes from Motability Operations presented a case study on their award-winning virtual agent, Ask Mo.

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2017 HKCCA International Symposium

28 April 2017, Hong Kong

Creative Virtual was again a sponsor of the annual Hong Kong Call Centre Association (HKCCA) International Symposium with our partner Continuous Technologies. Chris Ezekiel, Creative Virtual Founder & CEO, was a featured speaker and presented on the event theme of “Customers @ EASE – Effortless; Accurate; Seamless; Effective.”

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Tech Tank – Customer Delight: Live Demonstrations of Breakthrough Innovations

06 April 2017, Live Webcast

Chris Ezekiel, Creative Virtual Founder & CEO, joined a panel of experts for this live CRMXchange webinar. He gave an inside look at how our integration of virtual agents and live chat is defining industry best practice and helping to deliver seamless and personalised omnichannel customer engagement.

Read our round-up & watch on-demand >> Read more

Enterprise Connect

27-30 March 2017, Orlando, FL

Mike Murphy, COO of Creative Virtual USA discussed ‘Contact Centers 2020: What Will Drive Innovation in the Contact Center?’ as a panelist at Enterprise Connect. This session took place at 1:00 pm on 27 March as part of the ‘Communications and Collaboration 2020’ track. Read more

Customer Experience Management 2017

3 February 2017, Mumbai

Creative Virtual was the Omni Channel Partner for CXM 2017, India’s largest CX event. Attendees gained insights on creating world-class customer experiences for digitally inspired and demanding customers through a series of keynote presentations, panel discussions and networking opportunities.

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CRE & CSQR Roundtables

International Customer Experience Innovation and Engagement with Leadership Effectiveness
17 November 2016, Hong Kong

Creative Virtual’s Head of Business Development, Björn Gülsdorff, joined the team in Hong Kong to deliver a presentation titled ‘Virtual Assistance in Call Centres – Combining the Virtual with the Real’ at the Roundtables organised by Asia Pacific Customer Service Consortium (APCSC).

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SPARK Innovation Expo

17 November 2016, Hong Kong

Creative Virtual exhibited as a Gold Sponsor at the 2016 SPARK Innovation Expo, hosted by Fuji Xerox (Hong Kong). The event showcased a range of smart innovations and technologies designed to transform business along with a variety of expert speakers sharing inspiring ideas and best practices.

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APCCAL Expo 2016

2-4 November 2016, Hong Kong

Creative Virtual was a sponsor of the 2016 Asia Pacific Contact Centre Association Leaders (APCCAL) Expo held at Hong Kong Disneyland Resort. Chris Ezekiel, Founder & CEO, spoke on the event theme of ‘Omnichannel Customer Experience’ in a presentation titled ‘Omnichannel Customer Engagement with Virtual and Real Customer Assistants’.

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Social Robotics & A.I.

14-15 September 2016, Oxford, United Kingdom

Creative Virtual was a Silver Partner for this world-first conference investigating the science of AI and its impact on business and customer interactions. Chris Ezekiel, Founder & CEO, spoke on ‘Building customer relationships with intelligent virtual agents: A framework for humans and machines to work in harmony’ as part of the Customer Relationships stream during Session 2.

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Digital Customer Experience Strategies Summit

13-14 September 2016, Chicago, United States

Creative Virtual was a Gold Sponsor for the third annual DCX Summit which brought together customer experience thought leaders, experts and professionals from across North America. We exhibited and presented an Industry Expert session on Bots and Digital CX on Day 2. Read more


13-15 September 2016, Gold Coast, Australia

Creative Virtual exhibited at the 2016 INTERACTIONS APAC held on Australia’s Gold Coast. The event featured visionary keynotes, actionable learning sessions and networking experiences that connected attendees with customer experience leaders and experts. Read more

G-Summit Melbourne 2016

9 August 2016, Melbourne, Australia

Creative Virtual was a Silver Sponsor for the 2016 Genesys G-Summit in Melbourne. The event focused on the theme of ‘Delivering Next Generation Customer Relationships Today’, bringing together visionaries, customers, partners and industry thought leaders from across the region. Read more

CRMXchange Tech Tank: Innovations and Trends to Enhance the Customer Experience

16 June 2016

Chris Ezekiel, Founder & CEO of Creative Virtual, joined an expert panel of speakers for this webcast as part of CRMXchange’s Tech Tank Roundtable series. The webinar featured live demonstrations of innovative solutions designed to deliver the personalised, consistent and accurate engagement customers expect.

View on-demand >> Read more

G-Summit London 2016

15 June 2016, London

The 2016 Genesys G-Summit in London focused on the theme of ‘Delivering Next Generation Customer Relationships Today’, bringing together thought leaders from across UK & Ireland. Creative Virtual Founder & CEO, Chris Ezekiel, presented a session on ‘Achieving Live Chat Success’ in the Speakers’ Corner during the afternoon coffee break. Read more

Executive Customer Contact Exchange 2016

10-11 May 2016, United Kingdom

Creative Virtual was a Silver Sponsor for the 2016 Executive Customer Contact Exchange. Hosted by IQPC, attendance at this event was limited to senior executives and featured an agenda made up of conference sessions, one-on-one meetings, interactive Think Tank discussions and other networking opportunities. Read more