Previous Events

Miss one of our past events? Check out the list below for links to read our event round-ups, review presentation slides and view event recordings on-demand.

Customer Experience Management 2017

3 February 2017, Mumbai

Creative Virtual was the Omni Channel Partner for CXM 2017, India’s largest CX event. Attendees gained insights on creating world-class customer experiences for digitally inspired and demanding customers through a series of keynote presentations, panel discussions and networking opportunities.

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CRE & CSQR Roundtables

International Customer Experience Innovation and Engagement with Leadership Effectiveness
17 November 2016, Hong Kong

Creative Virtual’s Head of Business Development, Björn Gülsdorff, joined the team in Hong Kong to deliver a presentation titled ‘Virtual Assistance in Call Centres – Combining the Virtual with the Real’ at the Roundtables organised by Asia Pacific Customer Service Consortium (APCSC).

Read our round-up >> Read more

SPARK Innovation Expo

17 November 2016, Hong Kong

Creative Virtual exhibited as a Gold Sponsor at the 2016 SPARK Innovation Expo, hosted by Fuji Xerox (Hong Kong). The event showcased a range of smart innovations and technologies designed to transform business along with a variety of expert speakers sharing inspiring ideas and best practices.

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APCCAL Expo 2016

2-4 November 2016, Hong Kong

Creative Virtual was a sponsor of the 2016 Asia Pacific Contact Centre Association Leaders (APCCAL) Expo held at Hong Kong Disneyland Resort. Chris Ezekiel, Founder & CEO, spoke on the event theme of ‘Omnichannel Customer Experience’ in a presentation titled ‘Omnichannel Customer Engagement with Virtual and Real Customer Assistants’.

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Social Robotics & A.I.

14-15 September 2016, Oxford, United Kingdom

Creative Virtual was a Silver Partner for this world-first conference investigating the science of AI and its impact on business and customer interactions. Chris Ezekiel, Founder & CEO, spoke on ‘Building customer relationships with intelligent virtual agents: A framework for humans and machines to work in harmony’ as part of the Customer Relationships stream during Session 2.

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Digital Customer Experience Strategies Summit

13-14 September 2016, Chicago, United States

Creative Virtual was a Gold Sponsor for the third annual DCX Summit which brought together customer experience thought leaders, experts and professionals from across North America. We exhibited and presented an Industry Expert session on Bots and Digital CX on Day 2. Read more

INTERACTIONS APAC 2016

13-15 September 2016, Gold Coast, Australia

Creative Virtual exhibited at the 2016 INTERACTIONS APAC held on Australia’s Gold Coast. The event featured visionary keynotes, actionable learning sessions and networking experiences that connected attendees with customer experience leaders and experts. Read more

G-Summit Melbourne 2016

9 August 2016, Melbourne, Australia

Creative Virtual was a Silver Sponsor for the 2016 Genesys G-Summit in Melbourne. The event focused on the theme of ‘Delivering Next Generation Customer Relationships Today’, bringing together visionaries, customers, partners and industry thought leaders from across the region. Read more

CRMXchange Tech Tank: Innovations and Trends to Enhance the Customer Experience

16 June 2016

Chris Ezekiel, Founder & CEO of Creative Virtual, joined an expert panel of speakers for this webcast as part of CRMXchange’s Tech Tank Roundtable series. The webinar featured live demonstrations of innovative solutions designed to deliver the personalised, consistent and accurate engagement customers expect.

View on-demand >> Read more

G-Summit London 2016

15 June 2016, London

The 2016 Genesys G-Summit in London focused on the theme of ‘Delivering Next Generation Customer Relationships Today’, bringing together thought leaders from across UK & Ireland. Creative Virtual Founder & CEO, Chris Ezekiel, presented a session on ‘Achieving Live Chat Success’ in the Speakers’ Corner during the afternoon coffee break. Read more

Executive Customer Contact Exchange 2016

10-11 May 2016, United Kingdom

Creative Virtual was a Silver Sponsor for the 2016 Executive Customer Contact Exchange. Hosted by IQPC, attendance at this event was limited to senior executives and featured an agenda made up of conference sessions, one-on-one meetings, interactive Think Tank discussions and other networking opportunities. Read more

Intelligent Assistants Conference 2016

26-27 April 2016, London

Creative Virtual took part in IAC London 2016 as an event sponsor. Presented by Opus Research, the conference focused on the theme of ‘helping humans harness the power of virtual assistants’ through presentations from industry thought leaders, informative case studies and networking opportunities. Chris Ezekiel, Founder & CEO, and Peter Behrend, CTO, were both panellists at the event.

Read our round-up of Day 1 >>

Read our round-up of Day 2 >> Read more

Customer Strategy & Planning 2016

25-26 April 2016, United Kingdom

Creative Virtual exhibited at The Forum’s flagship conference tailored specifically for customer contact professionals. On Day 1 Chris Ezekiel, Founder & CEO, presented a Technology Showcase demonstrating our award-winning knowledge management and virtual agent technology, adding knowledge management to the event agenda for the first time.

Watch the Showcase recording >> Read more

Call Center World 2016

23-25 February 2016, Berlin

Creative Virtual took part in CCW 2016, Europe’s leading event for customer service and customer dialogue, as it celebrated its 18th birthday with over 250 international exhibitors and more than 7,500 attendees. Attendees could find us with our German Partner sogedes in Hall 3, Stand E8/F8. Read more

HPE Discover 2015

1-3 December 2015, London

Creative Virtual presented Sally, the official conference virtual agent, at Discover 2015 London, Hewlett Packard Enterprise’s largest technology event. Attendees experienced the latest technologies, solutions, case studies, trends and strategies from HPE and its partners, as well as had the opportunity to gather industry insights and speak directly to solution experts.

Read more about Sally >> Read more

Customer Engagement Summit 2015

26 November 2015, London

Creative Virtual was on Stand 14 at the 2015 Customer Engagement Summit in London. Hosted by Engage Customer, the Summit featured best practices and innovative solutions for customer and employee engagement, business performance and profitability. Liam Ryan, Head of Sales at Creative Virtual, spoke about improving customer engagement with virtual assistants as part of the Financial Services stream.

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Argyle Executive Forum: 2015 Customer Care Leadership Forum

04 November 2015, New York City

Creative Virtual took part in Argyle Executive Forum’s 2015 Leadership in Customer Care New York Forum and joined other attendees in discussions on leading the charge to create a proactive strategy for cutting costs while focusing on customer concerns, understanding how social media is paving the way for the future, as well as how customer service executives are advancing the overall business objectives.
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G-Force 2015

26-28 October 2015, Miami

Creative Virtual attended G-Force 2015 held at the Fontainebleau and Eden Roc hotels in the heart of Miami Beach. The annual event featured engaging and dynamic session speakers, interactive breakout formats and full day education sessions. Attendees got up close and personal with the latest in strategic thinking and technology solutions for managing CX. Genesys also officially launched their brand new AppFoundry marketplace during the event.

Read our AppFoundry announcement >> Read more

INTERACTIONS APAC 2015

20-22 October 2015, Gold Coast, Australia

Creative Virtual exhibiting as a sponsor at this year’s INTERACTIONS APAC held at the Marriott Resort & Spa Surfers Paradise, Gold Coast, Australia. The annual event took an in-depth look at how organisations can take advantage of new technologies, services and best practices that optimise the customer experience and maximise disruptive opportunities.

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Forrester’s Forum For Customer Experience Professionals, 2015

16-17 June 2015, New York City

Creative Virtual exhibited again at Forrester’s annual CX Forum. This year Forrester debuted new research that revealed the drivers of customer experience quality — the factors that truly matter to customers. This Forum aimed to educate attendees on how to improve the quality of their customer experience, while increasing customer loyalty.

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