Miss one of our past events? Check out the list below for links to read our event round-ups, review presentation slides and view event recordings on-demand.
17-20 September 2017, Austin, Texas
Frost & Sullivan’s Growth, Innovation and Leadership: North America event focused on the theme of ‘Digital Disruption: Realising Growth Potential’. Mike Murphy, CEO of Creative Virtual USA, provided insights on AI Bots as part of Think Tank 2. Read more
14 September 2017, London
Creative Virtual was a Gold Sponsor of the AI & Robotics 2017 conference. The event, which featured educational streams on business innovation and customer engagement, investigated emerging technologies and their real world impacts on business and work. Chris Ezekiel, Creative Virtual’s Founder & CEO, presented a session exploring the realities of AI and machine learning in the world of enterprise chatbots.
07-08 August 2017, Melbourne
Creative Virtual was an AppFoundry Partner Sponsor of G-Summit Melbourne. Hosted by our partner Genesys, this event featured keynote addresses, practical sessions and opportunities to discuss how to design the ultimate customer experience and the future of customer experience technology.
26 June 2017, Berlin
Creative Virtual sponsored the second international Chatbot Summit which will brought together the leading players in the chatbot industry. Björn Gülsdorff, Head of Business Development at Creative Virtual, presented a keynote on enterprise chatbots as part of the machine learning track.
06 June 2017, Singapore
Creative Virtual was a Silver Sponsor of G-Summit Singapore. Hosted by our partner Genesys, this event featured keynote addresses, practical sessions and opportunities to discuss how to design the ultimate customer experience and the future of customer experience technology. Read more
01 June 2017, Luxembourg
L’association des professionnels de la société de l’information (APSI) hosted ‘The API Economy, Software Robotics & Artificial Intelligence’ the afternoon of 1st June. Creative Virtual’s Liam Ryan presented a session on ‘Chatbot Solutions’ and also participated in the panel discussion ‘How robotics and AI will change our world’. Read more
22-25 May 2017, Indianapolis, Indiana
Creative Virtual was an AppFoundry Sponsor for CX17 Indy and exhibited in the Partner Pavilion at Booth A05. The four day event featured keynotes, breakout sessions, networking events and 1:1 opportunities to talk to customer experience experts and thought leaders. Read more
17 May 2017, Kuala Lumpur, Malaysia
Creative Virtual was a Gold Sponsor for this customer experience event hosted by Genesys. Patrick Gallagher, Managing Director for Creative Virtual APAC, presented a session titled ‘Achieving Live Chat Success: Combining the Virtual and the Real’. Read more
4-5 May 2017, London
Creative Virtual was an Event Sponsor of Opus Research’s IA Conference in London. Peter Behrend, CTO, and Rachel Freeman, Head of Operations, were both featured as expert panellists, and Llaura Hughes from Motability Operations presented a case study on their award-winning virtual agent, Ask Mo.
28 April 2017, Hong Kong
Creative Virtual was again a sponsor of the annual Hong Kong Call Centre Association (HKCCA) International Symposium with our partner Continuous Technologies. Chris Ezekiel, Creative Virtual Founder & CEO, was a featured speaker and presented on the event theme of “Customers @ EASE – Effortless; Accurate; Seamless; Effective.”
06 April 2017, Live Webcast
Chris Ezekiel, Creative Virtual Founder & CEO, joined a panel of experts for this live CRMXchange webinar. He gave an inside look at how our integration of virtual agents and live chat is defining industry best practice and helping to deliver seamless and personalised omnichannel customer engagement.
27-30 March 2017, Orlando, FL
Mike Murphy, COO of Creative Virtual USA discussed ‘Contact Centers 2020: What Will Drive Innovation in the Contact Center?’ as a panelist at Enterprise Connect. This session took place at 1:00 pm on 27 March as part of the ‘Communications and Collaboration 2020’ track. Read more
3 February 2017, Mumbai
Creative Virtual was the Omni Channel Partner for CXM 2017, India’s largest CX event. Attendees gained insights on creating world-class customer experiences for digitally inspired and demanding customers through a series of keynote presentations, panel discussions and networking opportunities.
International Customer Experience Innovation and Engagement with Leadership Effectiveness
17 November 2016, Hong Kong
Creative Virtual’s Head of Business Development, Björn Gülsdorff, joined the team in Hong Kong to deliver a presentation titled ‘Virtual Assistance in Call Centres – Combining the Virtual with the Real’ at the Roundtables organised by Asia Pacific Customer Service Consortium (APCSC).
17 November 2016, Hong Kong
Creative Virtual exhibited as a Gold Sponsor at the 2016 SPARK Innovation Expo, hosted by Fuji Xerox (Hong Kong). The event showcased a range of smart innovations and technologies designed to transform business along with a variety of expert speakers sharing inspiring ideas and best practices.
2-4 November 2016, Hong Kong
Creative Virtual was a sponsor of the 2016 Asia Pacific Contact Centre Association Leaders (APCCAL) Expo held at Hong Kong Disneyland Resort. Chris Ezekiel, Founder & CEO, spoke on the event theme of ‘Omnichannel Customer Experience’ in a presentation titled ‘Omnichannel Customer Engagement with Virtual and Real Customer Assistants’.
14-15 September 2016, Oxford, United Kingdom
Creative Virtual was a Silver Partner for this world-first conference investigating the science of AI and its impact on business and customer interactions. Chris Ezekiel, Founder & CEO, spoke on ‘Building customer relationships with intelligent virtual agents: A framework for humans and machines to work in harmony’ as part of the Customer Relationships stream during Session 2.
13-14 September 2016, Chicago, United States
Creative Virtual was a Gold Sponsor for the third annual DCX Summit which brought together customer experience thought leaders, experts and professionals from across North America. We exhibited and presented an Industry Expert session on Bots and Digital CX on Day 2. Read more
13-15 September 2016, Gold Coast, Australia
Creative Virtual exhibited at the 2016 INTERACTIONS APAC held on Australia’s Gold Coast. The event featured visionary keynotes, actionable learning sessions and networking experiences that connected attendees with customer experience leaders and experts. Read more
9 August 2016, Melbourne, Australia
Creative Virtual was a Silver Sponsor for the 2016 Genesys G-Summit in Melbourne. The event focused on the theme of ‘Delivering Next Generation Customer Relationships Today’, bringing together visionaries, customers, partners and industry thought leaders from across the region. Read more