How to Provide Personalised Solutions in the Mobile-First Digital World

Speakers: Mark Schwanhausser, Director of Omnichannel Financial Services at Javelin Strategy & Research, and Richard Simons, CEO of Creative Virtual USA

Providing self-service technology to satisfy anytime, anywhere banking creates a challenge for financial organisations. During this webinar Mark and Richard discussed:

  • How mobility is redefining ‘personal’ customer service
  • How to use mobile to shift from reactive to proactive banking
  • Ensuring ROI from self-serve banking in a mobile-first era
  • How omnichannel deployment incorporating responsive design can be used to meet the mobile-first mindset

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