Providing a Superior Customer Experience with Virtual Assistant Technology

Speaker: Chris Ezekiel, Founder & CEO, Creative Virtual

With obstacles such as departmental and information silos and disconnected contact channels, many organisations find it difficult to deliver a superior omnichannel experience that keeps customers coming back. By bringing knowledge management, workflow management and business intelligence reporting together with natural language virtual assistants in one powerful platform, Creative Virtual enables organisations to provide omnichannel Smart Help.

As part of CRMXchange’s Technology Innovation Showcase series, Creative Virtual Founder & CEO, Chris Ezekiel, takes you behind the scenes of our award winning, critically acclaimed V-Person™ and V-Portal™ technology to show you the science of customer conversations. Through a series of live demonstrations of our Smart Help solutions, you’ll learn how you can join leading organisations in providing a superior omnichannel customer experience.

 

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