The retail industry faces a growing set of challenges as customers go mobile and digital and demands increase for a seamless experience online and in-store. Today’s consumers place great importance on customer experience, and surveys show that they will quit doing business with a company because of a poor experience.
Omnichannel V-Person™ for Retail solutions allow you to engage with customers on their terms and through their channel of choice while ensuring they receive consistent, accurate and personalised information and support every time.
With V-Person for Retail, organisations can:
- Deliver accurate, consistent and personalised information across channels
- Enable customers to move seamlessly from one service channel to another
- Offer self-service options that reduce call, email and live chat interactions
- Support live agents and reduce average call handling times within the contact centre
- Provide store associates, agents and other team members with immediate access to internal guides and handbooks
- Deliver significant cost reductions with ROI in typically less than 12 months
- Gain better insight into customer behaviour with advanced business intelligence reporting
- Improve the customer experience, build brand loyalty and increase sales
Check out our suite of products to learn more.