Smart Help Solutions in Action, Featuring National Rail Enquiries & Motability Operations

 

Below is the recording of our webinar Smart Help Solutions in Action, Featuring National Rail Enquiries & Motability Operations. This webinar, which took place in March 2014, was led by speakers Kathryn Daniels of National Rail Enquiries, Alison Chapman of Motability Operations, and Maria Ward of Virtual Zone Ltd. During this webinar, Kathryn and Maria showed how NRE’s Ask Lisa is providing 24/7 self-service across their website and Facebook pages. Alison focused on how Motability Operations uses the technology internally for knowledge management and support of their advisors within the contact centre. After watching this recording, we encourage you to contact us for a live demo to see how Creative Virtual’s V-Person™ technology can help you increase loyalty, reduce costs and increase sales through improved customer relationships.

 

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