Read what some of our customers have to say about Creative Virtual and our innovative technology.


moonpig“The Virtual Assistant provides customer support outside of our office hours and is an additional channel which helps us ease the load on the agents. The support, advice and expertise we have had from the Creative Virtual team has, in particular, been outstanding in helping us tailor the Virtual Assistant to our needs.”

Head of Customer Services, Moonpig

Royal Society for the Prevention of Cruelty to Animals

RSPCA CS pr“Providing accurate, consistent and readily accessible information to the public is key to our work at the RSPCA. With V-Portal we can easily manage content to ensure we are providing up-to-date advice and a high quality service across contact channels.”

Information & Advice Manager, RSPCA


TSB logo“It’s important to us that people can bank with TSB the way they want to, whether that’s in a branch, on the phone, via an app or online. Improving the customer experience on our website is therefore a key focus area, and working with Creative Virtual has helped us to do that.”

Head of Digital User Experience, TSB

Get Safe Online

“By providing quick, easy access to Get Safe Online’s vast online information resources and removing the need for users to telephone us directly, our V-Person solution has enabled us to provide a great experience within the budget constraints of our not-for-profit organisation.”

Chief Executive, Get Safe Online

Lloyds Banking Group


“We searched the market and decided that the Virtual Assistant was the best tool to help us improve the customer experience.”

“It feels like we’re getting an insight into the people not the clicks.”

Customer Experience Manager, Lloyds TSB Insurance



“Creative Virtual’s expertise and creativity helped us deliver a product we’re all very proud of.”

Senior Producer, Interactive Drama & Entertainment, BBC

National Rail Enquiries


“Lisa found an answer to 99.5% of all rail related questions she was asked.”


Product Information Manager, National Rail Enquiries

On The Beach

OTB“We implemented ‘Alison’ with the help of Creative Virtual to improve our customer booking experience. We have been tracking the progress made in this initial phase of the launch and have witnessed our customers having fun interacting with ‘Alison’ and in turn, having fun interacting with our website. ‘Alison’ compliments the other service channels available to our clients and adds a fun and cutting-edge dimension to our site.”

Feedback Advisor, On The Beach

Commercial Bank of Dubai


“Our virtual banking assistant Sara gives us a means to engage conversationally with website visitors and guide customers through processes step-by-step around the clock.”

“We selected Creative Virtual as our vendor of choice because their sophisticated and flexible natural language technology allows us to offer a seamless, integrated experience across devices and channels.”

Deputy General Manager, Personal Banking Group, Commercial Bank of Dubai

NIBC Direct

nibc-logo“We consistently hear from our clients about how much they love interacting with ‘Ask Sabine’. She clearly understands their questions and provides accurate answers, saving them a call.”

“By utilising ‘Ask Sabine’ to answer common questions, our live agents are able to provide a higher level of service for issues that require more attention from our team.”

Client Contact Manager, NIBC Direct


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Industry Report

Patricia Seybold Group’s independent analyst report provides an in-depth review of Creative Virtual’s V-Person technology.
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