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Upcoming Webinars

 

A webinar featuring


 

 

 

Enabling Your Customers to Talk, Type & Tap to Get Personalised Answers in Any Channel

Featuring Forrester Research Principal Analyst, Kate Leggett

 

Wednesday, 30 April 2014
Time: 16:00 UK time; 11:00 am ET; 8:00 am PT

 

Is your company truly competitive in the Age of the Customer?

Featuring Kate Leggett, Forrester Research Principal Analyst and Richard Simons, CEO of Creative Virtual USA, this webinar will discuss:

  • How speech-to-text natural language interfaces can provide multi-modal options for customers to easily select self-service.
  • How personalisation and intent-based tools can direct customers to products and services they use.
  • How knowledge management systems allow new and refined content to be simply deployed and managed across all channels. 
  • Why a reporting system driven by a user feedback loop in real-time is critical for your business.

Register today!

 

SPEAKERS

 

Kate Leggett, Principal Analyst, Forrester Research, Inc.

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer service strategies. Her research focuses on helping organisations establish and validate customer service strategies, prioritise and focus customer service projects, facilitate customer service vendor selection, and plan for project success. Kate has extensive industry experience, with more than 10 years of leadership at customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices. Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.


 

Richard Simons, CEO, Creative Virtual USA

Originally from the UK, Richard established the business for Creative Virtaul in the USA, signing clients such as Verizon, Intuit and CA Technologies. He has been in the information technology and computer software industry for over 20 years. Prior to his time at Creative Virtual, he spent six years as Chief of Operations for MBG Expense Management, which provides leading outsourced and on-demand telecom and IT expense management solutions. Prior to that, he was VP Sales at Systems Union, now part of Infor, for 10 years. He studied Chemistry and Management at Queen Elizabeth College in London and exited early to start his entrepreneurial career.