[CHECKLIST] Ten Ways Intelligent Virtual Assistants Can Help You Build a Dynamic Customer Engagement Hub

Only 5% of organizations have the processes and technologies in place to provide a consistent customer experience across channels. 75% of customers actually want to self-serve, but most companies don’t have the tools to provide meaningful self-service across these channels despite customer demand. It’s time for businesses to start building dynamic customer engagement hubs as part of their core business strategy to tie departments, processes and the customer journey together to deliver anytime, anywhere customer service.

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