Create Happy Customers That Never Call You Just Like Amazon
Speakers: Richard Simons, CEO of Creative Virtual USA, Mike Murphy, VP of Customer Success and Frank Schneider, VP of Sales
Companies like Amazon who started with a self-service model have mastered what it means to provide effective customer service that people readily and willingly use with great satisfaction. By focusing on the end users’ objectives, they create environments that deliver immediate, personalized and customized information that empowers customers. In turn, they are realizing increased sales and loyalty at a reduced cost.
Still millions of dollars are being spent on call centers, despite the fact that today’s customers want to get help on virtually any other channel– be it on social media, email, web, or mobile. 75% of customers want to self-serve and Gartner says that 30% of our conversations will be with smart machines by 2018. How will your company meet customer demand to meet them where they are? How can develop a omnichannel strategy that spans devices, channels, language and geography?
Join us as we demonstrate how we’ve helped Banks, Telcos, High Tech and Hospitality companies become their own version of Amazon. We’ll show you how they use modern self-service tools like our intelligent virtual agents to reduce call center costs, and provide expert support their customers while reducing costs. You’ll see examples from Chase, Verizon, IHG, Autodesk and other leading companies, learn from their results and uncover why our system for delivering customer experience is used by Fortune 500 companies across the nation.
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