Customers Want Fast Answers Online. Virtual Assistants Are Essential
Speakers: Jeff Cotrupe, Industry Director of Big Data & Analytics at Stratecast | Frost & Sullivan and CEO of Creative Virtual USA, Richard Simons
When it comes to service, brands need to deliver an experience that meets customer expectations in an ever-evolving omni-channel environment. Customers no longer have the time or the patience to suffer through prompts and endure long wait times to reach a live agent. Instead they want answers with a click of a mouse, or a few taps of their thumbs. The fact is that customers crave an effortless experience on every channel, via every device and at any time of the day or night that is personalized and customized to their needs. That’s a tall order. So how are you going to give it to them?
To deliver meaningful and relevant customer experiences, you must listen and adapt to the changing voice of the customer and turn to proven technology that marries automation, information and intellect – virtual assistants. By combining artificial intelligence with machine learning, analytics and web services, you can create rapid response virtual assistants that provide personalized responses and anticipate user needs on virtually any channel in the market.
During this webinar, Jeff Cotrupe, Industry Director of Big Data & Analytics at Stratecast | Frost & Sullivan and CEO of Creative Virtual USA, Richard Simons will give you an overview of the most common customer service challenges, and demonstrate how virtual assistants are an effective tool for overcoming data fragmentation across platforms and messaging units, and how to use virtual assistants as a cost cutting and revenue generating tool that improves the customer experience.