Forrester’s Forum For Customer Experience Professionals, 2015
June 16-17, 2015, New York
Forrester will debut new research that reveals the drivers of customer experience quality — the factors that truly matter to customers. This Forum aims to educate attendees on how to improve the quality of their customer experience, while increasing customer loyalty. Specific areas of focus will be on emotion as a driver of great CX, CX and the competitive advantage, innovation in digital CX, CX and leadership, organization, and culture and CX and omnichannel.