How IHG Creates “Hospitable Technology” That Customers Love
December 3, 2015, Atlanta, GA
By definition, hospitality industry professionals are the connoisseurs of customer service. They know that hands-on, personalized service is the most effective way to turn customers into raving loyal fans. But with digital being the preferred method of communication, how can you bridge the gap between a customer’s desire to self-serve and their love for individualized service?
Please join us for a special presentation by Marissa Pippen, Digital & Voice Product Manager at InterContinental Hotels Group (IHG) and learn first-hand how IHG fuses traditional customer service strategies with modern self-service tools to create “hospitable technology” that their customers love. After the presentation, we invite you to join us for a complimentary lunch where you can network with Marissa, Creative Virtual executives and fellow business professionals.