industries
Delivering Value Through Digital Customer Service

Improve the customer experience, build brand loyalty and increase sales with our omnichannel customer engagement solutions.

In today’s competitive marketplace, customer experience has become a key differentiator for organizations. Businesses must have a strategy that provides seamless, cohesive and personalized messaging across channels so, no matter how customers choose to engage with your company, you can be sure they are receiving reliable information and support every time.

Our technology gives you the unique ability to curate your company’s knowledge, then create, manage and deploy content for each channel via a single platform. Backed by an experienced and expert team, Creative Virtual’s solutions combine advanced technologies in knowledge management, natural language processing and virtual assistants to help organizations meet the challenges specific to their industry.

Select your industry below to learn how our powerful omnichannel solutions can help you deliver exceptional customer experiences through every interaction.

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Financial Services

Escape Traditional Bankers' Hours with On-demand Engagement Options

Telecommunications

Provide Personalized, Accurate and Consistent Support Across Channels

Utilities

Give Customers Support Options that Fit with Their Busy Lifestyles

Travel

Offer Real-time Access to Travel Information and Support

Retail

Create a Seamless Omnichannel Shopping Experience for Your Customers

Government

Improve the Quality and Convenience of Services with Instant Access to Information

Charities

Share Information Accurately and Consistently While Keeping Costs Low

With our omnichannel engagement solutions, organizations can:

  • Deliver accurate, consistent and personalized information across channels
  • Enable customers to move seamlessly from one service channel to another
  • Offer self-service options that reduce call, email and live chat interactions
  • Support live agents and reduce average call handling times within the contact center
  • Provide agents and other staff with immediate access to internal guides and handbooks
  • Deliver significant cost reductions with ROI in typically less than 12 months
  • Gain better insight into customer behavior with advanced business intelligence reporting
  • Improve the customer experience, build brand loyalty and increase sales