Smart Help, Digital Customer Experience and AI: A Week of Events
By Mandy Reed, Marketing Manager (Global)
Next week will be busy for the Creative Virtual team as we take part in five different events around the world. From the largest Digital CX event in North America to a world-first conference investigating the science of AI and its impact on business to industry events hosted by two of our partner companies, our schedule includes a little something for everyone. Read on for more information on each. . .
INTERACTIONS APAC 2016, Gold Coast, Australia
On 13-15 September, we’ll be exhibiting for a second year at Interactive Intelligence’s annual INTERACTIONS APAC conference. This event, being held at the Sheraton Grand Mirage Resort, will connect attendees with customer experience leaders and experts through visionary keynotes, actionable learning sessions and networking opportunities. Patrick Gallagher, Managing Director ANZ & North Asia, will be showcasing our Smart Help solutions in the Connections Hall. He’ll be sharing live examples of how our customers from around the world are using our technology to provide effortless online self-service for customers and supporting live agents in the contact centre.
Digital Customer Experience Strategies Summit 2016, Chicago, USA
The Creative Virtual USA team will invade the Windy City on 13-14 September as we take part in the third annual Digital Customer Experience Strategies Summit as a Gold Sponsor. You’ll find us at Booth 6 sharing an inside look at our customer engagement solutions and the ways enterprises are using them to deliver digital experiences that are easy to access, intelligent and conversational. Frank Schneider, VP of Sales for US & Canada, will be joined by Marissa Pippen, Self-Service Product Manager at InterContinental Hotel Group (IHG), to present an Industry Expert session on Bots and Digital CX. Their presentation titled ‘Enable Anywhere, Anytime Customer Engagement Between Your Brand and Your Customers’ will begin at 3:30 pm on Day 2 of the Summit and focus on using conversational virtual assistants to provide customers with consistent, accurate and personalised omnichannel engagement.
Social Robotics & AI, Oxford, UK
We are a Silver Partner for the first Social Robotics & AI conference being hosted by Oxford Brookes University on 14-15 September. Chris Ezekiel, Founder & CEO, is presenting as part of the Customer Relationships track beginning at 4:00 pm on Thursday. His presentation, ‘Building customer relationships with intelligent virtual agents: A framework for humans and machines to work in harmony’, will address how the combination of AI and human support can help organisations tackle the transition to more automation and build relationships with a new generation of customers. The Creative Virtual team will also be on hand to provide live demonstrations of our virtual agent technology as part of the ‘AI in action’ sessions.
We will also have members of our team at the Opus Research Intelligent Assistants Conference on 12-13 September in San Francisco and at the Genesys G-Summit on 14-15 September in Copenhagen.
We hope we’ll see many of you at one of these great events! Please be sure to stop by our stand or booth to learn more about our technology and share your customer engagement woes and dreams with our team. If you aren’t able to attend, schedule your own personalised demo to learn how we can help you reach your omnichannel engagement goals.