CRM Xchange – Unify the Customer Experience on Mobile, Web & Social Channels
Speaker: Chris Ezekiel, Founder & CEO of Creative Virtual Ltd
While having a multi-channel customer experience strategy is necessary in today’s hyper-connected world, it hasn’t been easy to execute. Until recently, creating and deploying personalized content on web, mobile and social channels has been a challenging task for customer service professionals, marketers, and even IT. But now you can easily design and implement an anytime, anywhere customer service strategy no matter where your customers live and by using intelligent virtual agents. Virtual agents tap into your knowledgebase and can answer customer questions on any device 24 hours per day, 7 days per week giving your customers access to you whenever they want.
During this webinar, Creative Virtual Founder & CEO, Chris Ezekiel, gave a live demonstration on how intelligent virtual agents help companies effectively engage with customers, improve satisfaction levels and decrease customer support costs. He showed how major brands have gone beyond simple FAQs and search boxes to deliver a more powerful experience and ROI using their virtual agents. Chris also provided an inside view as to how our technology works from data collection to analytics.
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