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Customer Success Stories
Creative Virtual works with companies around the globe to enrich customer experiences while improving operational performance. Our customers come from a variety of industries including Financial Services, Telecommunications, Hi-Tech Cable and Wireless, Retail, Transportation, Utilities, and Government.
"We searched the market and decided that the Virtual Assistant was the best tool to help us improve the customer experience."
Customer Experience Manager, Lloyds TSB Insurance
"The Virtual Assistant supports our aim to make it really easy and engaging for Milton Keynes citizens and businesses to use the Council website services."
Web Content Manager, Milton Keynes Council
"We expect to see a return on our investment within the first nine months."
Head of Internet Operations, Waterstone's
“It feels like we’re getting an insight into the people not the clicks.”
Customer Experience Manager, Lloyds TSB
“Creative Virtual’s expertise and creativity helped us deliver a product we’re all very proud of.”
Senior Producer, Interactive Drama & Entertainment, BBC
“Our Virtual Assistant ‘Lucy’ has had a great response from our customers and with Creative Virtual’s help and expertise we can now offer a fun and alternative method of providing online customer support.”
Online Help Manager, O2
"Our Autochat (Virtual Assistant) handles four times more conversations than the call centre at a fraction of the cost."
Manager, Internet Services Philips Consumer Lifestyle, Philips
"Lisa found an answer to 99.5% of all rail related questions she was asked."
Product Information Manager, National Rail Enquiries
"We implemented 'Alison' with the help of Creative Virtual to improve our customer booking experience. We have been tracking the progress made in this initial phase of the launch and have witnessed our customers having fun interacting with 'Alison' and in turn, having fun interacting with our website. 'Alison' compliments the other service channels available to our clients and adds a fun and cutting-edge dimension to our site."
Feedback Advisor, On The Beach