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How Virtual Agent Innovations Can Benefit Your Mobile, Web, Call Center and Social Channels
How Virtual Agent Innovations Can Benefit Your Mobile, Web, Call Center and Social Channels
Speakers: Diane Clarkson, Forrester Research & Richard Simons, Creative Virtual
Diane Clarkson, an analyst with Forrester, discussed customers' attitudes and preferences regarding Virtual Agents for social media and mobile. Richard Simons, CEO of Creative Virtual USA, then introduced Creative Virtual's new smartphone solution and demonstrated V-Portal™, our new content management tool.






