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Upcoming Webinars

Details about upcoming webinars and instructions on how to register will be shared here as they become available.

 

Increasing Revenue with a Virtual Agent

Featuring Former Gartner Research Director, Johan Jacobs

 

Wednesday, July 30, 2014
Time: 11:00 am ET; 8:00 am PT; 16:00 UK time

 

Featuring Johan Jacobs, former Gartner Research Director and Richard Simons, CEO of Creative Virtual USA, this webinar will discuss:

  • How to drive revenues by enabling customers to self-serve
  • Best practices for using virtual agents to close deals on the spot
  • How to improve productivity of live chat agents in the selling process

This webinar will also include a roundtable discussion with registrants' questions. Register today and submit your question for the panel in advance!

AGENDA

  • Opportunities for Revenue Generation with Former Gartner Research Director, Johan Jacobs
  • Examples of Creative Virtual Revenue Generating Virtual Agents with Richard Simons, CEO of Creative Virtual USA
  • Roundtable discussion based on registrant questions

 

SPEAKERS

 

Johan Jacobs, Executive Consultant & Former Gartner Research Director

Johan's more than 28 years of experience in the global IT industry spans business development, enterprise programme management, enterprise applications, business intelligence and strategic planning. He is a world leading authority on Customer Relationship Management (CRM) and has extensive experience in the Call Center and Help Desk industry. As a former lead analyst and Research Director at Gartner for Web Customer Services, Johan developed best practices and research in Email Response Management (ERMS), Self-Service, Virtual Assistants, Knowledge Management, Mobile, Web Chat and Video Chat. As an independent consultant, he delivers practical actionable advice that will assist organizations in overcoming CRM challenges in web based Sales, Marketing and Service activities.


 

Richard Simons, CEO, Creative Virtual USA

Originally from the UK, Richard established the business for Creative Virtaul in the USA, signing clients such as Verizon, Intuit and CA Technologies. He has been in the information technology and computer software industry for over 20 years. Prior to his time at Creative Virtual, he spent six years as Chief of Operations for MBG Expense Management, which provides leading outsourced and on-demand telecom and IT expense management solutions. Prior to that, he was VP Sales at Systems Union, now part of Infor, for 10 years. He studied Chemistry and Management at Queen Elizabeth College in London and exited early to start his entrepreneurial career.